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Dear customer,
If you have any technical or product problems, please go to FAQ , software download or compatibility search for basic problem-shooting inquiries.
Should you have any further questions about our product or service, for business clients, please try to download Problem Report Form and send it back to us. Problem Report Form (Dram), Problem Report Form (Other products)
And for end users, please fill in the form below, thank you!

  *Indicates required field    
Name *  
E-mail *  
Phone Number    
Platform
   
Product
   
   
   
 
   
 
Memory module can work individually (only install one DRAM module to PC/NB) (Please provide the “CHIP” pictures for both original and SP memory module)
Memory module can NOT work individually (only install one DRAM module to PC/NB)
Memory module can NOT work with original memory module (install additional DRAM module)
PC/NB cannot boot up after installing SP memory module
PC/NB can boot up after installing, but can NOT detect SP memory module
PC/NB can boot up after installing, but system is always crashing (blue screen)
The SP Memory module can work in other PC/NB, but Not work for the specified PC/NB
 
Data Loss/Corrupt
Write Protection
Works in some PC/NB/devices, but not work for the specified PC/NB/devices
Slow writing speed as MB/s
Slow reading speed as MB/s
Insufficient Capacity as GB
Cannot be detected by the specified device
SSD, cannot install operating system (system cannot boot up after installing OS)
SSD, system is not stable after installing the SSD
*Phenomena (Multiple Checks)      
 
DOA(Dead on arrival, Never work)
Was working for months, but defect suddenly, cannot work again
It works, but NOT stable(Please describe detail in the problem description)
It works, but the performance not meet the requirement (Please describe the requirement and test tool in the problem description)
Compatibility Issue (Please describe the detail in the problem description)
Show ERROR Message (Please attached the picture/screenshot of the error message)
Other:
 
DOA(Dead on arrival, Never work)
Was working for months, but defect suddenly, cannot work again
It works, but NOT stable(Please describe detail in the problem description)
It works, but the performance not meet the requirement (Please describe the requirement and test tool in the problem description)
Compatibility Issue (Please describe the detail in the problem description)
Show ERROR Message (Please attached the picture/screenshot of the error message)
Problem with bundled software (Please describe the detail in the problem description)
Other:
Problem description *

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