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Memory Modules
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What is Product Part Number?
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What is Product Serial Number?
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* Phenomena
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Memory module can work individually (only install one DRAM module to PC/NB) (Please provide the “CHIP” pictures for both original and SP memory module)
Memory module can NOT work individually (only install one DRAM module to PC/NB)
Memory module can NOT work with original memory module (install additional DRAM module)
PC/NB cannot boot up after installing SP memory module
PC/NB can boot up after installing, but can NOT detect SP memory module
PC/NB can boot up after installing, but system is always crashing (blue screen)
The SP Memory module can work in other PC/NB, but Not work for the specified PC/NB
Data Loss/Corrupt
Write Protection
Works in some PC/NB/devices, but not work for the specified PC/NB/devices
Slow writing speed as
Slow reading speed as
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Cannot be detected by the specified device
SSD, cannot install operating system (system cannot boot up after installing OS)
SSD, system is not stable after installing the SSD
DOA(Dead on arrival, Never work)
Was working for months, but defect suddenly, cannot work again
It works, but NOT stable(Please describe detail in the problem description)
It works, but the performance not meet the requirement (Please describe the requirement and test tool in the problem description)
Compatibility Issue (Please describe the detail in the problem description)
Show ERROR Message (Please attached the picture/screenshot of the error message)
Problem with bundled software (Please describe the detail in the problem description)
Other:
* Copy of your original invoice/receipt
Yes
No
※If there is no invoice/ receipt, the warranty verification will be based on serial number or identification on product which might be near or beyond warranty period.
The purchase date on invoice/receipt:
Upload Receipt:
JPG or PDF format only, file size must be less than 2MB
* Problem description
Silicon Power is not responsible for data recovery or backup. For any further assistance, please contact Silicon Power Customer Service Centre.
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