FAQ

1. Connect the portable hard drive to your Mac.
2. Open the [Applications] folder and go to[Utilities].
3. Launch [Disk Utility].
4. Select the portable hard drive and click [Erase].
5. Then ,choose exFAT under format.
6. Enter a name for the drive, then click Erase to begin formatting.

💡 Once formatted, the drive can be used with both Mac and Windows systems.
⚠️ Please make sure to back up any important data before formatting, as this process will erase all contents on the drive.

If the HDD is not detected after connection, here are possible causes and solutions below:

1. Insufficient power supply: Large-capacity HDDs require more power. Connect directly to a rear USB 3.0 port (usually blue) on the computer, and avoid using USB hubs.

2.  Uninitialized disk: Open Disk Management in Windows to check if the drive is marked as "Not Initialized." If so, initialize and format it manually.

3.  Incompatible format: Some drives are pre-formatted as NTFS, which is readable/writeable only on Windows. If you're using a Mac, reformat to exFAT or APFS.

4. USB port or cable issue: Try using a different USB port or cable. You may also test the drive on another device to confirm if the issue is with the drive itself.

1. Loose USB connection: A loose USB port can cause disconnection. Try switching to a different port or replacing the USB cable.
2. Power-saving settings:  Some computers automatically disable idle USB ports to save power. Adjust the power management settings to prevent this.
3.Insufficient power supply: High-capacity HDDs may require additional power. Plug the drive directly into a rear USB 3.0 port for better and more stable power delivery.

1. Drive damage: Internal damage or bad sectors on the hard drive can cause formatting failures.
2. Partition table error: A corrupted MBR or GPT partition table can prevent successful formatting.
3. Insufficient power: Inadequate power supply during formatting may interrupt the process.
4. Operating system issues: Some OS versions may not properly recognize or format the drive. Try updating your system or using third-party formatting tools.

The reason why the storage capacity displayed on a computer is always less than the actual capacity is due tobelow :

1. The difference in calculation methods. Computers use a binary system for storage calculation, where 1GB is equal to 1024 × 1024 × 1024 = 1,073,741,824 bytes (since 1024 is 2 to the power of 10). 
3. Additionally,  it reserves some space of the total capacity for cache record, error correction etc.

There are several factors that may cause an external hard drive to slow down. You can try the following solutions:

1. Excessive Disk Fragmentation (Windows): Use the “Disk Defragmenter” tool to optimize the drive and improve read performance.
2. Low Storage Space: Make sure at least 10–20% of the drive remains free to avoid performance drops.
3. File System Errors: Use the Command Prompt in Windows and enter chkdsk /f to repair disk errors.
4. USB Interface Speed: If you connect the drive to a USB 2.0 port, read speeds may be limited. It's recommended to connect the drive to USB 3.0 or above to get faster performance.

To keep your external hard drive in good condition, keep these tips in mind:

1. Always safely eject the drive before unplugging it.
2. Use the original USB cable to ensure stability and proper transfer speeds.
3. Avoid frequent plugging and unplugging to reduce wear and tear.
4. Prevent the drive from overheating; ensure good ventilation.
5. Back up your data regularly to avoid data loss.

You can connect portable hard drive to Android cell phones based on below following requirements:

1. OTG Support must:  Most Android devices support OTG (On-The-Go), but you may need to enable it in settings on some Android devices.
2. To confirm drive format: The hard drive should be formatted as exFAT, which is widely compatible with Android. If it's formatted in NTFS, the device might not recognize it or access the files.
3. To know how to connect the drive: Use a USB-C to USB-A OTG adapter or a proper USB-C trasnfer cable.
4.  To ensure sufficient power supply:  Ensure your phone has more than 50% battery to prevent unstable connections due to power shortage.

💡 Android phones can indeed connect to external HDDs, but you must confirm OTG support, proper formatting, and sufficient power.

1. Connect the HDD:
Use USB-A to USB-C trasfer cable or OTG adapter to connect the drive to your Android devices.

2. Format the HDD:
Make sure the drive is formatted to exFAT for compatibility with Android devices.

3. Enable OTG Function:
Check if your phone supports OTG and enable it in settings if necessary.

4. Confirm the Connection:
After connecting, pull down the status bar to check if the drive is recognized.

5. Transfer Files:
Use the native “Files” app or a third-party file manager to move files from your phone to the external HDD.

Blue Light: Indicates the drive is connected via USB 3.0 port.
Red Light: Indicates the drive is connected via USB 2.0 port.
⚠ Flashing Light: Indicates that it is tranferring, please do not disconnect it.

1. Make sure the USB port on the media device provides enough power (recommended: DC 5V/1A).

2.If power is insufficient, use an external power supply for the HDD.

3. Ensure the drive is formatted as FAT32 or NTFS, and reformat it if necessary.