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Services

1Trustworthiness with Thorough Supply Chain Management
SP endeavors to offer top-grade industrial products and professional services by applying strict quality control system at each stage of the production process and setting up worldwide technical service network.
Component Management
SP attaches great importance to quality and practices stringent control system on original flash sourcing and flash life cycle management. Additionally, a vendor approval system is implemented to make sure that all the sourcing is qualified and stable. For certain client’ requests, SP also supports fixed BOM to promise constant long-term supply of certified key components.
Reliability Testing Procedure
All SP industrial products are 100% tested and selected for the best quality and functionality. Various reliability and functionality tests are applied at development and verification stage to comply with multiple international standards, such as U.S. military-grade standard MIL STD 810G and IEC 60068/61000/60529. Plus, SP conducts compatibility tests with customers’ platforms to guarantee the products are perfectly compliant with the computing environment.
Quality Assurance
SP industrial products go through 100% chamber screening and burn-in test to assure the quality prior these products being placed in service. And an in-house QA laboratory and a validation team are built to employ independent quality management system with stringent examination criteria. Regarding the new product development, SP adopts strict NPD process to make sure all design and manufacture are accomplished with high quality.
Global Service Network

In addition to guaranteed product quality and reliability, SP strives to provide fast and professional technical services for worldwide customers. A FAE network is established to commit prompt technical support. When a problem occurs, the FAE team executes the 2/4/7 working model that it promises to offer initial reply within 2 days, complete initial analysis within 4 days and intermediate report within 7 days. For some specific application needs, the FAE/RD team also offers advanced firmware fine tuning and solution testing services.

2Customization Service

3SP Toolbox

SP Toolbox was developed for using with SP SSDs and Industrial Flash products, and provides multiple ways for users to obtain disk information, and to change settings easily. Additionally, it is an advanced and user-friendly software that makes it easier than ever to maintain a healthy and efficient device. The useful features include: View Drive Information, View S.M.A.R.T. Status, Wear Out Count, Block Information, Diagnostic Scan, Performance Test and Secure Erase.
DEVICE INFO
Displays device information including capacity, used space on device, device temperature, and Total Bytes Written.
HEALTH
Device Health shows the current status of the selected device as measured by supported S.A.M.R.T attributes.
WEAR OUT COUNT
Wear out count can identify device 's Total R/W, Erase count status.
BLOCK INFO
This function can measure device 's block numbers.
DIANGOSTICS SCAN
This function performs an overall health evaluation of your device. Two options: Quick Diagnostics, which will run basic tests on free space of the selected device, and Full Diagnostics, which runs a read test on all used space of the selected device.
PERFORMANCE TEST
Check both the sequential and random read/write speeds of your device.
SECURE ERASE
Secure Erase permanently deletes all data on selected device.