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Support & ServicesService Center
 
 
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Warranty Policy

RMA Request

RMA Status

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Warranty Policy
 
 
 
Warranty Statement
 
  Silicon Power Computer & Communications Inc., warrants to the original end users that all its flash products are free from defects in material and workmanship under normal use during the warranty period. Subject to the conditions and limitations set forth below:Silicon Power will, at its option, either repair or replace any part of its products that prove defective by reason of improper workmanship or materials. Repaired parts or replacement products will be provided by Silicon Power without charge for parts and labor, and Silicon Power will either replace it with a new one or repair it to be functionally equivalent to a new one. This limited warranty does not cover any damage to all products that result from:

- Improper installation, accidents, or negligence.
- Abuse, misuse, any unauthorized disassembly, repair, or modification.
- Unusual physical or electrical stress or interference, failure or fluctuation of electrical power, lightning, static electricity, fire, or acts of God.It also does not extend to any product.
- Damage or alteration of warranty, quality or authenticity stickers.
- Carrying an incorrect, damaged, or unclear product serial number.
- Purchased from an unauthorized reseller or retailer.
Warranty Claim Requirements
 
 
- Proof of the place and the date of purchase: Warranty card or online product registration.
- Products must bear Silicon Power labels.
- Undamaged outward appearance.
- SSD / HDD series: Please send all accessories along with main product.
Damaged Outward Appearance Damaged or Torn Label

Warranty Statement
 
 
- The memory card series such as SD, miniSD, Micro SD, MMC Series, CF, SD-USB is lifetime warranty. Memory Stick Pro, Memory Stick, XD-Picture, smart Media Card is two years warranty.
- USB pen drives: Lifetime warranty. Mobile 110 is one year warranty.
- Silicon Power Memory Modules Series: Lifetime warranty. Elixir Memory Modules Series: two years warranty. (For detailed information, please refer to Elixir Memory Modules warranty policy)
- SSD series: Three years warranty. ( S85 / S70 / V85 / V70 Five years warranty, IDE & SATA series / E10 / M10 Two years warranty)
- Hard disk drive series: USB 2.0 series: Two years warranty. USB 3.0 series: Three years warranty.
- WiFi drive series: Two years warranty. WiFi SD card: Two years warranty.
- Power Bank: Thirteen months warranty (P20/P40/P50 One year warranty )
- Thunderbolt : Three years warranty.
- Card Reader: Two years warranty.*Handy 33 in 1: One year warranty
- Industrial Memory Card Series: MLC Product - One year warranty, SLC Product - Three years warranty.
- Accessory: Battery: Six months warranty, AC power adapter: One year warranty, USB cable: Three months warranty
*For detailed Warranty policy, please refer to Warranty Policy and Duration of Warranty .PDF file.

Warranty Statement
 
 
- Return to an authorized Silicon Power dealer or distributor from which you purchased the Silicon Power product. Please confirm the terms of your dealer's or distributors return policies prior to returning the product.
- Returning directly to the Silicon Power service centre: Obtain a Return Merchandise Authorization (RMA) number through RMA request page, and follow the product return procedures.
- Please confirm RMA returned products. If there is any problem about item and quantity, please contact Silicon Power Customer Service by
e-mailing us at service@silicon-power.com within 3 days only. Or, the issue will not be handled.
 

 
 

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