SP/ Silicon Power expands its service centers across India
Delhi, India, October 12 2011 - Leading memory storage brand, SP/Silicon Power today announces the expansion of its service centers across India introducing thirty-two service spots in one go. The action reaffirms SP’s commitment to India’s market and enhances local accessibility to the company’s customer service.
“Service Excellency is always a key component of the SP’s business philosophy.” said Kuldip Sengar, Country Manager of SP India. “We are committed to deliver excellent product quality and customer satisfaction. Through our dedication we have achieved positive development in India over the past four years, and since the launch of our first service center in January, 2011, we have delivered the promise to renew and penetrate our service network in India by the end of 2011.” Sengar added.
Sengar is confident with SP’s future and mentioned, “We have appointed RV Solutions to be our service provider. Their strong local network will certainly help us to reduce our turnaround time and further expand our reach in smaller B, C, and D class cities. In addition, our profound partnership with local channels has helped us present our full product lines India-wide and at the same time SP’s brand makeover earlier this year also impelled a new selling force. We are confident in SP’s future prospects".
The new service centers give both end customers and authorized distributors’ great convenience in post-sale services which improves RMA (Return Merchandise Authorization) service efficiency by 50%. SP values its customers and in particular offers a lifetime warranty to all USB flash drives, memory modules and memory cards as well as two to three years warranty for SSDs, portable hard drives, card readers and more.
SP first revealed its new brand identity “Memory is Personal” at the 2011 Computex Taipei, world's second and Asia's largest ICT exhibition. The new brand initiative was built around the concept that each and every customer can find attractive and versatile storage products with designs suited to them specifically. The new brand truly interprets SP to stand for unique and personal data storage products as well as fulfilling its belief that Memory and Flash cards are more than just data storage products.
About Silicon Power
Silicon Power Computer & Communications Inc., founded in 2003 by a group of enthusiastic specialists in International Business, Global Marketing, and Technical Engineering of flash data storage industry. Well dedicated in brand image and product quality, Silicon Power has been recognized and well accepted by millions of end-users in more than 100 countries, becomes the world's leading manufacturer of flash memory cards, USB flash drives, card readers, DRAM modules, solid state disks, and portable hard drives in less than a decade. Headquartered in Taipei, we continuously established various branches throughout the world including Netherlands, Japan, Russia, Mainland China and other emerging market to reach the worldwide market.
Silicon Power's overall performance has gradually drawn great attention worldwide. In 2006, we received Taiwan Rising Star Award for our foreign business achievement. In 2008, we won 17th National Outstanding Small & Medium Enterprise Award for our outstanding progress. Moreover, with superior quality and innovative design, our products stood out in several competitions and awarded Taiwan Excellence and COMPUTEX Design & Innovation Award in 2009, 2010 and 2011. Winning trust of global consumers, Silicon Power holds a record of successive double-digit revenue growth for last seven years. According to the Common Wealth Magazine's 2010 Survey of Taiwan Top 1000 Manufacturers, our 2009 revenue growth rate was ranked No.11 among Taiwan's top 1000 manufacturers, and even ranked No.1 in semiconductor industry.
Positioned as Passionate, Creative and Hungry for Success, Silicon Power introduces products for users who are seeking individualized, unique and personal digital storage devices. With the mission of creating unprecedented experience for users, Silicon Power will endeavor to deliver a full range of high quality products that have innovative designs, distinctly unique features and comprehensive after sales services to create and fulfill your personal memory.